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Protection policy on personal data

Introduction

CITERNEO is engaged in a continuous process of compliance with general regulation on data protection dated from 27th April 2016.

With this new regulation, CITERNEO reinforce its personal data protection policy in order to collect and use its customers data in a transparent, confidential and secured process.

Protection policy on personal data since 25th May 2018

Our protection policy on personal data explain how CITERNEO process with personal data of customers when they visit our website www.citerneo.eu. The protection policy on personal data is part of general conditions concerning our website’ use.

CITERNEO pay attention all the time to its customers data. The protection policy on personal data can be changed, completed and updated. We invite you to consult it regularly. If significant changes are made, we will send you an email. Your continued use of our services implies that you accept the conditions update on protection policy on personal data.

Which personal data are collected and what for?

Two kinds of personal data are collected: the ones you give us and the ones we collect. We use this data for commercial purposes. The personal data collected are:

  • Name and surname;
  • Home address;
  • Email;
  • Phone number;
  • Job function;
  • Contact origin.

When you send us your details, we may contact you and ask you questions about your needs. We use these data to be more responsive to customer needs. These data are used for recording, consulting, using, completing, retrieving and transmitting to respond to your needs. As part of satisfaction survey, we can use tool of measure of customer satisfaction. We will ask you through this tool to write an opinion on CITERNEO services and products.

Why do we use cookies?

We use cookies on our website to suit your Internet browsing needs, for the optimization and personalization of our services by memorizing your preferences. Cookies are widely used in order to make websites and applications work, or work more efficiently, and help them remember certain information about you, either on the duration of your visit. You can uncheck cookies when you want.

Definition of « cookie » and its uses. Cookies are small text files, which are saved upon your computer and are secured by your browser. Cookies discussed in this section allow us to recognize your preferences, to track your transactions and to facilitate effective website administration. We automatically collect your IP address and information regarding the use of our Site. The information provided previously in a Web form can be kept.

Are your data shared with another parties?

The personal data collected is used for our own utilization. CITERNEO don’t sell or lease your personal data for marketing purposes.

How are your personal data protected?

We make all necessary arrangement to ensure protection of your data. We also ask you to ensure confidentiality of your data. We apply security measures allowing personal data not to be lost, diverted, consulted, modified, disclosed by unauthorized third parties, unless the current regulation imposed the communication of data, in particular at the request of a judicial authority, police or any other authority authorized by the law.

How long are personal data of Citerneo customers saved?

Data are saved for a limited time for an optimal security unless the claimant has explicitly requested. Email is saved for safety in order to allow the customers to collect their account if they forget their password. However, it is possible to delete your account by modifying the information of the profile on “My Account” on the website.

What are your rights?

According to the current European regulation, we have set up procedures and mechanisms which allow you to exercise your rights. According to current regulations, the customers of our website have the following rights:

  • Rights access and rectification;
  • Right to update and complete data;
  • Lock right or right to delete personal customer data if they are inexact, incomplete, ambiguous, expired or if their collection, utilization, communication or conservation are prohibited;
  • Right to withdraw their consent;
  • Process limitation right of customers data;
  • Right of opposition to the processing of the personal data;
  • Right of the portability of the data that customers will have provided, when these data are subject to automated processing based on their consent or contract.

If you want to know how do CITERNEO use these personal data, ask to rectify them or oppose treatment, you can send an email to: protectiondesdonnees@citerneo.com or a letter to the following address : CITERNEO ZI de la Boitardière, 124 rue de la Girardière, BP226, 37402 AMBOISE CEDEX France. The customers of CITERNEO can file a complaint with the supervisory authorities, and in particular the National Commission for Data Protection and Liberties.

Your requests will be processed in 30 days. In addition to your request, we will ask you to attach a photocopy of a proof of identity so that CITERNEO can verify your Identity.

How to contact us

If you have any questions or complaints or if you wish to share with CITERNEO recommendations or comments to improve our privacy policy, you can send an email to : protectiondesdonnees@citerneo.com or letter to : CITERNEO ZI de la Boitardière, 124 rue de la Girardière, BP226, 37402 AMBOISE CEDEX France.